[Hiring] Manager, Machine Learning, Community Support Products @Airbnb

Role Description

As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.

• Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.
• Proactively take initiatives to drive for outcomes over the scope of the team.
• Build relationships and drive alignment with stakeholders within Community Support and across external teams.
• Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.
• Provides critical guidance and input in prioritization over multiple major projects.
• Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.
• Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.

Qualifications

• PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field.
• 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.

Requirements

• Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.
• Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.
• Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.
• Exceptional verbal and written communication abilities, with a keen eye for detail.
• Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.
• Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.
• Expert knowledge of machine learning algorithms and techniques.
• Ability to absorb new concepts quickly and integrate them effectively into business processes.
• 2+ years managing machine learning teams that deliver large impact.

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.