[Hiring] Manager, AI Workforce @World Wide Technology Healthcare Solutions

Role Description

As the Workforce AI & AICC Manager, you will lead the team responsible for overseeing WWT’s workforce AI platforms and driving the AI Competency Center program. This is a dual-charter role: you are both a people manager and a program leader. You will guide a team of AI Platform Analysts while also owning the strategy and execution of the AICC program.

A strong candidate demonstrates the following competencies:

• Leadership & Team Development: Builds, coaches, and grows a high-performing team of analysts; fosters a culture of ownership, curiosity, and continuous improvement.
• Strategic Thinking: Connects day-to-day platform work to broader organizational AI goals, balances short-term needs with long-term platform vision.
• Innovation & Creativity: Brings new ideas to life; identifies opportunities to expand AI adoption in novel and impactful ways.
• Executive Communication: Comfortable presenting to senior leaders and executives; synthesizes complex information into clear, actionable narratives.
• Program Management: Manages multiple workstreams simultaneously; keeps stakeholders aligned and deliverables on track.
• Collaboration: Builds strong relationships across IT, business units, and vendor partners; serves as a trusted advisor and connector.
• Data-Driven Mindset: Uses adoption analytics and usage data to inform decisions, surface insights, and demonstrate platform value.
• DOER: Favors action over continued discussion; not afraid to get hands on keyboard to move ideas forward.

Qualifications

• 3+ years of experience in a technology management, platform operations, IT leadership, or related role.
• Demonstrated people management experience with direct reports; proven ability to coach, develop, and retain talent.
• In-depth understanding and passion for excellence in the WWT Core Values.
• Strong program management skills with experience driving cross-functional initiatives from strategy through execution.
• Excellent communication and presentation skills — written, verbal, and visual — for both technical and non-technical audiences including senior executives.
• Ability to think creatively and bring innovative ideas to complex, ambiguous problems.
• Familiarity with AI platforms and tools (e.g., Microsoft Copilot, Claude, Glean, ChatGPT, Google Gemini, or similar).
• Understanding of data privacy, security, and AI governance principles.
• Self-motivated with the ability to work independently with minimal supervision.
• Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.
• Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.

Requirements

• Experience as a program manager for enterprise-wide adoption, change management, or enablement programs.
• Hands-on experience administering enterprise AI platforms (Copilot, Glean, Claude, or similar).
• Experience building and managing community or champion networks across a large organization.
• Experience with adoption analytics, usage reporting, and data-driven decision making.
• Familiarity with AI governance frameworks and responsible AI principles.
• Bachelor’s degree, preferably in Computer Science, Management Information Systems, Business, or a related field; a combination of education, training, and experience may be considered in lieu of a degree.

Benefits

• Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.