[Hiring] Manager, AI, API, & Automations @East Coast Credit Union

Role Description

We are looking for a Manager, AI, API, & Automations to lead a team of specialists. The Manager fosters a culture of innovation, accountability, and continuous improvement while building organizational capability in automation, AI, and digital integration. This role balances forward-looking innovation with disciplined execution, ensuring solutions deliver measurable value and are sustainable, transparent, and aligned with ECCU’s strategic and regulatory environment.

• In collaboration with the Director, Enterprise Digital Excellence, lead the development and execution of ECCU’s enterprise AI, API, and automation strategy.
• Work with business units and cross-functional teams to establish and maintain the enterprise roadmap.
• Establish and maintain structured intake, evaluation, and prioritization frameworks.
• Translate strategy into actionable plans, ensuring clear direction, sequencing, and delivery accountability across the team.
• Provide leadership in the evaluation, adoption, and scaling of Agentic AI and intelligent automation capabilities.
• Oversee use case selection, solution design, and value realization to ensure measurable improvements.
• Ensure appropriate human oversight, transparency, and control mechanisms are embedded within all AI-enabled solutions.
• Provide oversight and direction for the design and delivery of automation and integration solutions.
• Enable team effectiveness by guiding complex design decisions and ensuring adherence to standards and best practices.
• Be accountable for establishing and maintaining enterprise governance frameworks.
• Ensure automation initiatives are aligned with optimized processes, experience strategies, and enterprise technology direction.
• Influence partners to drive adoption, alignment, and realization of business value.
• Oversee vendor strategy, including evaluation, selection, and performance management.

Qualifications

• Successfully completed a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field.
• A minimum of five to eight years of related experience in digital automation, AI, process improvement, or enterprise technology initiatives.
• At least two to three years in a leadership role, preferably within a financial institution or a complex enterprise environment.

Requirements

• A proven leader with enterprise-level AI, automation, and digital transformation experience that delivered measurable business value.
• A strong coach, mentor, and developer of high-performing teams, fostering a culture of innovation, accountability, and cross-functional collaboration.
• Knowledgeable of intelligent automation, RPA, AI/ML solutions, APIs, and integration frameworks.
• Understanding of ethical and responsible AI practices.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($88,368.07 – $103,962.50) and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer).
• Up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks including annual wellness credit, reduced rates on employee loans/mortgages, and paid volunteer time.