[Hiring] Forward Deployed Engineer II @Rackspace Technology

Role Description

As a Forward Deployed Engineer (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This role combines deep technical engineering with business acumen, customer empathy, and end-to-end solution ownership.

• Embed with strategic enterprise customers to rapidly diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site.
• Lead end-to-end solution design and delivery of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications.
• Drive rapid prototyping and POCs that demonstrate tangible business value within days to weeks.
• Serve as the primary technical owner across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization.
• Architect production-grade Enterprise AI applications on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes).
• Build scalable data pipelines across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks.
• Develop and fine-tune LLM/SLM solutions; implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI).
• Ship with full-stack and DevOps depth: Python, Node.js/Go, React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management.
• Champion observability, monitoring, and telemetry to ensure trustworthy, auditable, and versioned AI agents in production.
• Identify expansion opportunities by working with sales and customer success to uncover high-value use cases across new business domains.
• Feed structured field insights back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements.
• Build reusable IP through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements.
• Mentor engineers and customer teams, driving knowledge transfer and building internal AI competencies.

Qualifications

• Experience with Palantir Foundry, AIP, ontology modeling, Uniphore BAIC, or similar Enterprise AI development platforms.
• Knowledge of SLM fine-tuning, model distillation, RLHF, and AI evaluation frameworks.
• Experience building agentic AI solutions: multi-agent systems, tool use, and autonomous workflow orchestration.
• Familiarity with GPU infrastructure (NVIDIA H100/B200, InfiniBand) and private cloud platforms (OpenStack, VMware).
• Foundry certifications from Palantir/Uniphore or AI/ML-related certifications.
• Prior experience in technology consulting, AI startups, or Forward Deployed / Solutions Engineering roles.
• Domain expertise in financial services, healthcare, supply chain, defense, energy, or manufacturing.
• Experience with knowledge graphs, semantic modeling, and ontology-driven data management.

Requirements

• BS/MS/PhD in Computer Science, Data Science, Engineering, Mathematics, Physics, or related field.
• 3+ years in software engineering, data engineering, or AI/ML delivery; in customer-facing or field roles.
• Proven track record in building and deploying AI/ML applications in production at enterprise scale.
• Deep full-stack proficiency: Python (required), Node.js/Go, React/Vue, SQL/NoSQL databases.
• Hands-on with LLMs, prompt engineering, vector databases, data pipelines, application dashboards, RAG pipelines, and agent orchestration frameworks.
• Strong DevOps skills: Docker, Kubernetes, CI/CD, GPU infrastructure, cloud-native deployment patterns.
• Experience integrating across heterogeneous enterprise systems - ERP, data warehouses, data lakes, streaming architectures.
• Ability to translate ambiguous customer needs into actionable engineering plans under tight timelines.
• Excellent communication skills - comfortable with C-suite presentations, technical workshops, and cross-functional collaboration.
• Willingness to travel up to 25% for on-site customer engagements.

Company Description

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.

• Proven record of advising customers based on their business challenges.
• Designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
• Named a best place to work, year after year according to Fortune, Forbes and Glassdoor.
• Attract and develop world-class talent.