[Hiring] Field Application Bioinformatics Scientist @Danaher Corporation

Role Description

The Bioinformatics Scientist – Field Applications is responsible for the bioinformatics support for IDT’s secondary analysis software Archer Analysis, utilized by Next Generation Sequencing product lines FusionPlex, VariantPlex, LiquidPlex, and Immunoverse. The focus of this position is to enable our customer’s success and satisfaction by providing dedicated onsite and remote assistance on data analysis related inquiries. This position’s main territory will be North America, with primary responsibility within the United States.

This position reports to the Manager, Bioinformatics Science – Field Applications AMR/APAC and is part of the Global Scientific Applications Support Organization working remotely to cover Western United States.

In this role, you will have the opportunity to:

• Coordinate and conduct software trainings and data reviews using Archer Analysis and associated data at customer sites and/or remotely.
• Provide remote/onsite customer education on software pipelines and features.
• Investigate and resolve customer inquiries and troubleshooting cases via email and calls.
• Discuss and resolve challenging cases collaboratively with other members of the Customer Success team.
• Engage in pre-sales conversations when technical expertise is required.

Qualifications

• Postgraduate degree in Genomics or Bioinformatics (or a related discipline). An equivalent combination of training and experience (minimum 3-5 years) will also be considered.
• Hands-on involvement analyzing NGS data through academic or professional experience.
• Previous experience in field applications/customer support or another customer-facing role with demonstrated internal and external relationship-management skills in the genomics industry.

Requirements

• Ability to travel at least 50% within defined territory and occasionally supporting other territories as needed.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 20lb, any other physical requirements.

Benefits

• Comprehensive, competitive benefit programs including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• Remote work arrangement eligible for this position.
• Annual salary range for this role is $105,000-$120,000, with eligibility for bonus/incentive pay.