[Hiring] Director of AI Platform Operations @Alzheimer's Association®

Role Description

The Director of AI Platform Operations is the technical backbone of the Association’s enterprise AI program. Reporting to the Sr. Director of AI + Digital Transformation, this role owns the configuration, integration, security, and operational health of every AI platform the Association deploys—ensuring that 1,600+ users across the organization have reliable, secure, and optimized access to AI tools every day.

This is not a traditional IT administration role. You will be the person who connects AI platforms to the systems where work actually happens—Salesforce, SharePoint, data infrastructure—and who ensures that the technical foundation scales as the Association’s AI ambitions grow. You will work as a peer alongside IT, Enterprise Risk, and external vendor technical teams, serving as the bridge between what the AI program needs and what the technology infrastructure can deliver.

Responsibilities

• Platform Administration & Configuration: Own the end-to-end administration of the Association’s primary AI platform and Microsoft Copilot. Manage user provisioning and deprovisioning, SSO configuration, permission tiers, and seat allocation across standard and Pro/Max license tiers. Ensure platform configurations meet enterprise security standards and Responsible AI guidelines.
• Integration & Connector Management: Design, build, and maintain integrations between AI platforms and core enterprise systems including Salesforce, SharePoint, data warehouse, and email infrastructure. Own the technical architecture that enables AI tools to access organizational data securely and efficiently. Manage API connections, data flows, and connector health.
• Security, Compliance & Responsible AI: Partner with Enterprise Risk to ensure all AI platform configurations meet data security policies, Responsible AI standards, and any regulatory requirements (including HIPAA-adjacent considerations for research and care data). Conduct regular security reviews of platform access, data handling, and third-party integrations. Serve as technical co-lead on Responsible AI implementation.
• Usage Monitoring & Optimization: Track platform consumption patterns, identify underutilized seats, flag potential misuse or shadow AI, and generate usage analytics that inform adoption strategy. Provide data-driven recommendations to the AI Literacy Managers for targeted interventions. Monitor API and compute usage against budgeted thresholds.
• Vendor Technical Liaison: Serve as the primary technical point of contact with AI platform vendors. Participate in vendor technical reviews, API roadmap discussions, and integration planning sessions. Evaluate vendor proposals and technical capabilities. Provide technical input for contract negotiations and renewal decisions.
• Platform Evaluation & Due Diligence: Lead technical due diligence when new AI tools or platforms are proposed through the CoE intake process. Evaluate tools against enterprise architecture standards, security requirements, integration feasibility, and total cost of ownership. Present technical assessments to the AI Steering Committee.
• CoE Technical Infrastructure: Own the build and maintenance of internal CoE tooling—including the AI intake form, tool registry, use case tracker, and adoption dashboard—using SharePoint, Power BI, Power Automate, and Microsoft Forms. Ensure these tools serve the operational rhythm of the CoE and Steering Committee.
• Capacity Planning & Scalability: Forecast platform capacity needs as adoption grows. Plan for compute scaling, storage requirements, and infrastructure investments. Build the technical case for platform expansions or upgrades in partnership with the Sr. Director and Finance.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 7+ years of experience in enterprise technology operations, platform administration, or systems integration within a large, matrixed organization.
• Demonstrated experience administering SaaS platforms at scale (1,000+ users), including user management, SSO/SAML configuration, and access controls.
• Hands-on experience with API integrations, data connectors, and middleware between enterprise systems (e.g., Salesforce, Microsoft 365, data warehouses).
• Strong understanding of data security principles, compliance frameworks, and enterprise risk management as applied to technology platforms.
• Experience managing vendor technical relationships, including participating in roadmap discussions, evaluating proposals, and escalating technical issues.
• Excellent communication skills with the ability to translate technical architecture decisions into business-relevant language for senior leadership.
• Master’s degree in Information Systems, Technology Management, or a related field (preferred).
• Direct experience administering enterprise AI platforms (Claude, ChatGPT Enterprise, Microsoft Copilot, or similar).
• Experience with Power BI, Power Automate, and SharePoint administration for building operational dashboards and workflow automation.
• Familiarity with AI-specific technical concepts: API token management, model inference, rate limiting, and consumption-based pricing models.
• Prior experience in the nonprofit sector or healthcare-adjacent organizations with data sensitivity requirements.
• Certifications in cloud platforms (AWS, Azure, GCP), IT service management (ITIL), or information security (CISSP, CISM).
• Experience with Responsible AI frameworks, AI governance tooling, or model monitoring.

Requirements

• Technical Architecture Thinking: Ability to see across systems and design integrations that are secure, scalable, and maintainable—not just functional.
• Operational Discipline: Rigorous approach to platform health, monitoring, documentation, and incident response. Comfortable owning SLAs and uptime commitments.
• Security Mindset: Instinctive attention to data handling, access controls, and compliance. Thinks about what could go wrong before it does.
• Vendor Fluency: Comfortable navigating vendor relationships as a technical peer—able to push back on proposals, evaluate roadmaps critically, and negotiate technical terms.
• Translation: Can explain complex technical decisions in plain language to non-technical stakeholders, including Steering Committee members and C-suite leaders.
• Ability to work at a computer for extended periods.
• Occasional evening or weekend availability for platform maintenance, incident response, or vendor coordination across time zones.
• Travel up to 10% for vendor meetings, technical summits, or site visits.

Benefits

• Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave.
• Annual Cultural & Heritage Day and Volunteer Day of their choosing.
• Gold standard 401(k) retirement plan.
• Full time employees (37.5 hours/week) will enjoy additional benefits such as an annual School Visitation Day and an Elder Care Facility Day of their choosing.