[Hiring] Conversational AI Developer @Twilio

Role Description

Join the team as Twilio’s next Conversational AI Developer in the Enterprise AI team. This position is needed to join our Conversational AI team as an L1 Engineer! You will automate workflows using Windmill, support our AWS infrastructure, and build robust Tableau dashboards to track AI performance. Help us scale our operations while growing your skills in cloud and data analytics.

• Develop and maintain automated operational workflows and internal tooling using the Windmill platform to streamline team processes.
• Generate interactive and visually compelling Tableau dashboards to track conversational AI agent performance, user engagement, and system health.
• Monitor core AWS infrastructure to ensure continuous uptime and reliability for our AI deployments.
• Perform initial L1 troubleshooting and diagnostics for infrastructure alerts, workflow failures, or data pipeline issues.
• Identify data trends and system anomalies within Tableau to proactively address potential agent errors before they impact users.
• Troubleshoot routine technical issues and efficiently escalate complex cloud or architectural problems to senior engineers.
• Collaborate with the AI engineering team to guarantee accurate data flow between our conversational agents, the AWS environment, and reporting tools.
• Maintain clear and accurate technical documentation regarding workflow automation steps, dashboard metrics, and basic AWS support procedures.

Qualifications

• Data Visualization (Tableau): Proven ability to connect data sources and design, build, and maintain interactive dashboards in Tableau. (Having a portfolio or examples of past dashboards is a strong plus).
• Cloud Infrastructure (AWS): Practical experience navigating and monitoring fundamental AWS services (such as EC2, S3, IAM, and CloudWatch). AWS Certified Cloud Practitioner or Associate-level certifications are highly preferred.
• Workflow Automation: Experience configuring automated workflows. While direct experience with Windmill is ideal, demonstrated experience with similar tools (like n8n, Zapier, Retool, or Apache Airflow) along with an eagerness to learn Windmill is completely acceptable.
• Scripting Skills: Competency in at least one scripting language (such as Python, JavaScript/TypeScript, or Bash) to write automation scripts, interact with APIs, and manipulate basic data sets.
• Database Querying: Working knowledge of SQL to extract, filter, and structure data for reporting purposes.

Requirements

• Analytical Troubleshooting: Strong problem-solving mindset with a track record of effectively diagnosing IT or infrastructure issues and determining when to escalate them.
• Communication: Excellent written and verbal communication skills, necessary for documenting processes, writing standard operating procedures (SOPs), and interacting with core engineering teams.
• Adaptability: A proactive attitude and a strong willingness to learn new technologies, particularly within the fast-paced Conversational AI space.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)

Company Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.