[Hiring] AI Business Transformation & Design Strategist @Coupa Software

Role Description

The AI Business Transformation & Design Strategist is the primary visionary for Coupa’s most strategic AI-led engagements. You are responsible for setting the "North Star" for how a customer’s procurement and finance organization will evolve from human-led manual tasks to Agentic-led orchestration.

You are a process architect who thinks in "intents" and "outcomes." You will partner with C-suite stakeholders to identify high-impact workflows where Agentic AI can be deployed, creating the strategic blueprint that the Agentic Architects and Enterprise Solution Managers will then build into reality.

What You'll Do:

• Vision Setting & Agentic Strategy
  • AI Opportunity Mapping: Lead workshops to deconstruct legacy procurement workflows and identify where Coupa Agents (native or custom) can drive the highest ROI.
  • Agentic Deployment Strategy: Help clients determine the "where" and "how" of agent deployment, deciding which processes should be fully autonomous vs. human-in-the-loop.
  • Target Operating Model Design: Define the future-state metrics (KPIs) that the AI transformation must achieve, ensuring they align with board-level goals.
• Readiness & Readiness Assessment
  • Maturity Audit: Evaluate the customer’s AI Readiness across three lenses: Culture (willingness to trust agents), Data (is the intelligence layer fueled correctly?), and Process (is the workflow "agent-ready"?).
  • Blocker Mitigation: Identify internal policy or workforce hurdles early and partner with leadership to dismantle them.
• Change Management & Workforce Evolution
  • Organizational Change (OCM): Advise on workforce shifts, including the creation of AI Centers of Excellence (COE) and the retraining of staff to manage an "AI Workforce."
  • Policy Transformation: Guide customers on updating internal governance to allow for autonomous agent actions (e.g., automated contract redlining or tail-spend negotiation).
• Cross-Functional Leadership
  • Architect Collaboration: Act as the "Tone Setter" for the technical team. You define the Vision; the Agentic Architect defines the Build.
  • Roadmap Integration: Bridge the gap between the customer’s long-term transformation goals and the Coupa Product Roadmap to ensure the client is always ahead of the curve.

Qualifications

• Agentic AI Expertise: Deep understanding of the GenAI and Agentic AI landscape (LLMs, RAG, autonomous agents).
• Procurement/Finance Domain: Professional fluency in Source-to-Pay (S2P) processes.
• Executive Presence: Possess the dual-fluency to secure C-Suite buy-in on AI vision while collaborating with functional leads.
• Proven Digital Transformation Leadership: 10+ years of experience leading large-scale, cross-functional digital transformation initiatives at the Enterprise level.
• Coupa Experience: Previous experience with the Coupa platform is a plus.
• Consulting Pedigree: Experience in Tier-1 management consulting or leading massive digital transformation projects.
• Referenceability: Leading the client through the "25 Compose Engagements" to a state of strong, public advocacy.
• Agent Density: Increasing the number of active, high-value agents deployed within a client’s ecosystem.
• Executive Impact: Delivery of the Executive Impact Report that proves a measurable shift in operational efficiency.

Requirements

• The estimated pay range for this role is $152,000 - $198,000.
• The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

• Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.
• Decisions related to hiring, compensation, training, or evaluating performance are made fairly.
• We provide equal employment opportunities to all qualified candidates and employees.