[Hiring] Workday Client Success Manager @Huron

Role Description

The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday Application Managed Services (AMS) engagements. This role serves as a trusted advisor to clients, ensuring contractual commitments, service level agreements (SLAs), and business outcomes are consistently met while identifying opportunities for optimization, growth, and continuous improvement.

• Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
• Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
• Oversee end‑to‑end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
• Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
• Contribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.
• Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
• Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.

Qualifications

• 5+ years of experience administering, supporting, or managing cloud‑based enterprise application systems, with a strong preference for Workday.
• Workday implementation and/or post‑implementation (managed services, AMS, optimization, or support) experience.
• Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks.
• Demonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders.
• Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience).

Requirements

• Nice to Have:
• Workday certification(s) in functional and/or technical areas.
• ITIL or other relevant service management certifications.

Benefits

• The estimated base salary range for this job is $135,000 - $165,000 (USD).
• Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD).
• This job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.