[Hiring] Enterprise Client Success Manager @Kalepa

Role Description

Kalepa’s Growth / Client Success team is responsible for delivering outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, supporting all aspects of the post-sale lifecycle:

• Deployment of our platform
• Client partnership
• Onboarding
• Working with Kalepa’s development team
• Cross sell / upsell
• Renewal

In this role, you will be expected to own client partnerships and contribute to the development of Kalepa’s Client Success function, in partnership with and reporting to the VP who leads the group. You will ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team. Travel to clients will be required and encouraged when practicable.

Specific elements of the role include:

• Master Kalepa's SaaS platform
• Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
• Build trusted relationships with client stakeholders across technical, operational, and executive teams
• Prepare and deliver presentations to C-level executives
• Plan, execute, and lead client user training
• Leverage large datasets to analyze the impact on client KPIs
• Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting

Qualifications

• 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience
• Strong analytical and technical foundation
• Commercially oriented and data-driven
• Excited about bringing a world-class solution to clients to rapidly grow ARR
• Value open, frank, and respectful communication

Requirements

• Love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer
• Understand client problems and needs in detail and always look for better ways to address them

Benefits

• Competitive salary (based on experience level)
• Significant equity options package
• 401(k) plan with employer match (regardless of employee contribution)
• Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
• 20 days of PTO a year
• Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
• Healthy living/gym stipend
• Mobile phone bill stipend
• Continuing education credits