[Hiring] Wireless Business Manager @Uniti

Role Description

Uniti Wholesale is seeking an experienced Wireless Business Manager (WBM) to support strategic wireless customer relationships and drive cross-functional coordination across various organizations. The Wireless Business Manager serves as the primary business relationship manager and customer advocate for an assigned wireless customer.

The WBM is responsible for:

• Developing strong customer relationships and supporting revenue growth opportunities.
• Facilitating resolution of customer issues and maintaining awareness of contractual obligations.
• Coordinating internal resources to support successful delivery of services.
• Working closely with internal and external stakeholders to align business objectives and improve customer experience.
• Identifying opportunities that contribute to customer retention and long-term growth.

This position reports to the Head of Uniti Service Management.

Qualifications

• Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree.
• Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles.
• Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred.
• Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions.
• Experience managing customer relationships and coordinating activities across multiple internal organizations.
• Experience reviewing and interpreting customer contracts, service orders, and business agreements.
• Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements.
• Experience supporting customer business reviews, executive presentations, and customer-facing meetings.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.

Requirements

• Experience supporting large enterprise or wireless carrier customers.
• Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes.
• Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies.
• Project management experience or certification is a plus.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan