[Hiring] VIP Account Manager @Gamdom

Role Description

We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty.

Key Responsibilities

• VIP Relationship Management
  • Build and maintain strong, long-term relationships with VIP players.
  • Act as a trusted point of contact, understanding individual player preferences, expectations, and needs.
  • Deliver a consistently high level of personalized service across all player interactions.
• Player Engagement & Retention
  • Develop and implement personalized engagement strategies to strengthen player loyalty and retention.
  • Manage tailored rewards, promotions, and incentives based on individual player profiles and activity.
  • Proactively engage with VIP players to maintain strong relationships and encourage continued engagement.
• Communication & Support
  • Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms.
  • Respond to player requests and concerns promptly and professionally.
  • Take ownership of issues through to resolution, coordinating internally where required.
• Data & Player Insights
  • Monitor player activity, preferences, and performance to identify opportunities for engagement and retention.
  • Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication.
  • Maintain accurate and up-to-date records of VIP interactions and relevant player information.
• Cross-Functional Collaboration
  • Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience.
  • Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments.
  • Share player feedback and insights with relevant teams to help improve products and services.

Qualifications

• Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role.
• Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable.
• Strong relationship-building and communication skills, with the ability to establish trust with high-value clients.
• Excellent written and verbal English communication skills.
• Strong organizational skills and the ability to manage multiple VIP relationships simultaneously.
• A proactive, solution-oriented approach with strong attention to detail.
• Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools.
• Ability to understand and work with player data and behavioral insights.
• Ability to work effectively in a fast-paced, international, and remote environment.
• Additional languages are a plus.

Benefits

• Competitive salary with performance-based incentives.
• 25 days of paid time off.
• Equipment allowance to support your home working setup.
• Opportunity to work closely with high-value players and directly influence the VIP experience.
• Professional growth and development opportunities.
• A remote-first working environment with an international team.