[Hiring] Vice President, Relationship Manager @Customers Bank

Role Description

The Relationship Manager is the face of Customers Bank to our institutional digital asset clients. Where the Business Development Officer opens doors, the RM owns what happens next — onboarding, deepening, and retaining a portfolio of high-value accounts through expert knowledge of the cubiX platform, an understanding of clients' operational needs, and a proactive, high-touch service model. This role is critical to deposit retention, client satisfaction, and the long-term growth of the digital asset vertical.

What You'll Do

• Serve as the primary point of contact for an assigned portfolio of institutional digital asset clients — exchanges, stablecoin issuers, custodians, trading desks, and crypto funds.
• Own the client lifecycle post-onboarding: account management, relationship deepening, issue resolution, and renewal/retention.
• Guide clients through cubiX platform onboarding, API integrations, and connection requests with counterparties (exchanges, OTC desks, payment networks).
• Proactively monitor client activity, flagging changes in behavior, deposit flows, or operational needs to internal stakeholders and compliance teams.
• Conduct regular business reviews with clients to understand evolving needs, introduce new products or payment rails, and identify cross-sell opportunities.
• Act as an internal advocate for your clients — coordinating with Treasury, Operations, BSA/AML, Legal, and the cubiX product team to resolve issues and deliver solutions.
• Support Business Development Officers in transitioning newly signed clients through onboarding and into steady-state management.
• Maintain accurate and up-to-date CRM records, pipeline notes, and relationship documentation.
• Contribute to the development of client-facing materials, FAQs, and product guides for the digital asset vertical.
• Uphold the bank's compliance standards in all client interactions, including flagging unusual activity and supporting periodic KYC/KYB reviews.

Qualifications

• 3–6 years in relationship management, client success, or account management within banking, fintech, or digital assets.
• Solid understanding of the digital asset landscape — how exchanges, custodians, OTC desks, and stablecoin issuers operate.
• Experience managing institutional or commercial banking clients with complex operational needs.
• Familiarity with U.S. banking compliance requirements relevant to digital assets: BSA/AML, KYC/KYB, OFAC.
• Strong communication skills — equally comfortable presenting to a compliance officer and a crypto-native CFO.
• Organized and process-oriented, with the ability to manage a large client portfolio without dropping details.
• Proactive, service-first mindset with a track record of high client satisfaction and retention.

Nice to Have

• Prior experience at a digital-asset-friendly bank (Silvergate, Signature, or similar) or a crypto-native firm.
• Hands-on familiarity with instant payment rails — RTP, FedNow, or real-time gross settlement systems.
• Understanding of stablecoin mechanics, blockchain-based settlement, or tokenized payment networks.
• Experience using CRM platforms (Salesforce or similar) to manage complex relationship portfolios.
• Exposure to Treasury or cash management products for institutional clients.

Benefits

• An annual salary range of $135,000 - $155,000 based on overall skills and experience.
• One of the only regulated U.S. banks with a mature digital asset banking franchise — $4B+ in digital asset deposits and a cubiX network processing $500B+ quarterly.
• The RM role carries genuine influence: our single-point-of-contact model means you are the bank to your clients, not just a support function.
• High-growth environment: total assets of $25.9B, deposits up 14% YoY, and a Net Promoter Score of 81 — well above the banking industry average.
• Significant investment in AI and technology infrastructure, with partnerships with OpenAI, Anthropic, and Microsoft — you'll work alongside cutting-edge internal tools.
• A compliance-forward culture built to last: the bank has invested heavily in BSA/AML infrastructure, creating a stable, long-term franchise in a space where many competitors have exited.