[Hiring] Vice President, Global Renewals @Quest

Role Description

We are seeking an experienced and strategic Vice President, Global Renewals to lead and scale our worldwide renewal organisation. This executive leader will own the global retention strategy, renewal operations, forecasting discipline, and commercial renewal performance across our customer base. Reporting to the Chief Customer Officer, Feli Luis, the VP, Global Renewals will be responsible for driving Gross Revenue Retention (GRR), minimising churn, increasing renewal uplift, and ensuring predictable, scalable renewal outcomes.

The ideal candidate combines deep expertise in renewals, customer success, sales operations, and commercial negotiations with a proven ability to build high-performing global teams. This leader will partner closely with Sales, Customer Success, Finance, Legal, Pricing, Product, Deal Desk, and Executive Leadership to create customer centric renewal strategies that maximise long-term customer value while supporting company growth objectives.

Qualifications

• 20+ years of experience in Renewals, Customer Success, Sales, Revenue Operations, Account Management, or related commercial leadership functions within a B2B SaaS, enterprise software, or technology organisation.
• Significant experience leading large, global teams through multiple layers of leadership.
• Demonstrated success owning and delivering against retention, renewal, churn, and revenue growth metrics at scale.
• Proven track record of leading complex, cross-functional business initiatives involving Sales, Customer Success, Finance, Legal, Pricing, Product, and Operations teams.
• Extensive experience managing forecasting processes, operating reviews, and executive business reporting.
• Strong commercial acumen with demonstrated success negotiating complex enterprise and multi-year agreements.
• Experience operating in fast-paced, high-growth environments and navigating ambiguity effectively.

Requirements

• Experience leading global renewals organisations within high-growth SaaS businesses.
• Deep understanding of revenue retention metrics including GRR, NRR, cohort retention, churn analysis, and uplift performance.
• Expertise with CRM, forecasting, CLM, and customer success platforms.
• Experience leading organisational transformation, process optimisation, and operational scaling initiatives.
• MBA or advanced business qualification.

Benefits

This role is critical to ensuring predictable recurring revenue, sustainable customer retention, and long-term growth across the global business.

Company Description

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers | Innovate. Collaborate. Grow.

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