[Hiring] Vice President, Adoption & Services @Panorama Education

Role Description

The Vice President, Adoption & Services is a critical member of the Client Partnerships Senior Leadership Team. The two key purposes of our Client Partnerships team are:

• To drive platform adoption by our clients, which are K12 schools, districts, and state education agencies across the United States, in support of their strategic priorities.
• To retain and expand our relationship with every client.

The VP, Adoption & Services owns the adoption purpose. This role leads the team most directly responsible to help educators use our platform to improve student outcomes. Clients’ needs change, so their priorities shift each school year and even within a school year. We adapt to clients’ evolving goals with thoughtful changes in how we support them with our products and services.

The VP, Adoption & Services shows deep expertise in:

• Strategic planning
• Operational leadership
• Cross-functional coordination
• People leadership
• Direct client engagement
• Executive presence
• Initiative ownership

The role is focused on delivering results rather than completing tasks. Its North Star metric of success is client platform adoption, as measured by the health of each use case a client expects our platform to perform for them.

This role owns not only the adoption strategy but the operation that delivers it: a large, distributed professional services and implementation organization responsible for delivering initial and ongoing services for every client.

Qualifications

• 10+ years of progressive leadership experience in client success, account management, or professional services, ideally in K-12 education, SaaS, or another relationship-driven, outcomes-based industry.
• Demonstrated experience personally owning and scaling a large, complex service delivery or implementation operation.
• Track record of driving measurable adoption, usage, or outcome improvements at scale across a diverse client base.
• Experience operating at the senior leadership level, including direct engagement with C-suite or superintendent-level client stakeholders.
• Demonstrated personal fluency with AI tools in daily professional work.
• Strong cross-functional experience partnering with Product, Engineering, and other revenue-adjacent functions.
• Familiarity with the K-12 education landscape is a strong plus.
• Excellent written and verbal communication skills, with the judgment to adapt messaging for different audiences.

Requirements

• Own the platform adoption strategy for all K-12 district clients.
• Define what "adoption success" looks like for each client segment.
• Partner with the Chief Client Officer and other leaders to align adoption strategy with retention and expansion goals.
• Anticipate shifts in district priorities and adjust the adoption playbook proactively.
• Set and track metrics, targets, and reporting cadence for adoption progress.
• Own and operate the professional services and implementation organization end-to-end.
• Build and maintain a repeatable, multiproduct implementation and services operation.
• Set and manage budget, headcount, and utilization targets for the delivery organization.
• Establish clear service-delivery standards and SLAs.
• Build escalation and risk-management processes.
• Build, coach, and retain a high-performing team of professional services practitioners.
• Create a team culture that balances client empathy with disciplined execution.
• Identify skill and capacity gaps across the team.
• Model the executive presence and client-facing standard expected of the team.
• Use AI tools fluently in daily work and hold the same standard for the team.
• Lead the team's evolutionary AI adoption.
• Set a clear point of view on where AI should and shouldn't be used in client-facing work.
• Partner with Product, Engineering, and other functions piloting AI capabilities.
• Serve as the primary point of coordination between the Professional Services organization and other functions.
• Ensure adoption insights and client feedback influence product roadmap conversations.
• Engage directly with district superintendents and other senior client stakeholders.
• Represent Panorama's point of view on platform adoption best practices.
• Balance guiding clients with genuinely listening to their needs.
• Build and continuously improve operating systems that let the adoption team scale.
• Directly lead high-impact initiatives that improve adoption outcomes.
• Identify bottlenecks in team support for clients and drive necessary process changes.

Benefits

• Base Salary: $204,000 - $300,000.
• 401K with an employer match.
• Health, dental, vision, life insurance, and short-term and long-term disability coverage.
• Flexible spending account for health care and dependent care.
• Wellness Reimbursement.
• Work from Home Reimbursement.
• Flexible vacation policy.
• Parental leave program.
• Company Issued Laptop.