[Hiring] Vendor Consultant - IT, Fresh Vendor Consultant Program @Amazon

Role Description

Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.

• Excellent written and verbal communication skills in English and Italian
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs and features.
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)

Qualifications

• 2+ years of vendor management experience
• 2+ years of interacting with customers/stake holders experience
• 1+ years of program or project management experience
• Experience in making data driven business decisions
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
• Speak, write, and read fluently in English and Italian
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• Experience managing projects and working independently
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Knowledge of one or more industry analytics visualization tools like Excel, Tableau, AWS QuickSight, MicroStrategy or PowerBI, and statistical methods like t-test or Chi-squared
• Experience in creating process improvement procedures
• Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.