[Hiring] TikTok Shop Key Accounts Manager @Full Circle Agency

Role Description

We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts. This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution. You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.

Success in this role requires an equal combination of:

• Deep TikTok Shop expertise
• Strong client and commercial judgment
• Proven people-management ability

Qualifications

• 4–6+ years in e-commerce account management, marketplace operations, or agency client services
• At least two years of hands-on TikTok Shop Seller Center experience
• Experience managing multiple clients in an agency or services environment
• At least one year of people-management experience with two or more direct reports
• A proven record of owning client retention, expansion revenue, GMV, or portfolio performance

Requirements

• Confidence leading founder- and executive-level conversations
• Strong QBR, reporting, presentation, and written communication skills
• Commercial judgment around renewals, upsells, pricing, and scope management
• Ability to coach team members and hold them accountable
• Calm, structured decision-making during escalations
• Strong organization across multiple accounts and direct reports

Benefits

• You will have real ownership—not just a list of operational tasks.
• You will shape client strategy, lead a team, influence portfolio growth, and work directly with founders and senior leadership.
• If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership, this role offers that next step.