[Hiring] TikTok Shop Key Account Manager @Full Circle Agency

Role Description

We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts. This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution.

• Own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.
• Comfortable challenging campaign decisions in Seller Center.
• Guide clients through GMV and profitability performance.
• Lead QBRs with founders and executives.
• Manage the Shop Managers responsible for daily delivery.

Qualifications

• 4–6+ years in e-commerce account management, marketplace operations, or agency client services.
• At least two years of hands-on TikTok Shop Seller Center experience.
• Experience managing multiple clients in an agency or services environment.
• At least one year of people-management experience with two or more direct reports.
• A proven record of owning client retention, expansion revenue, GMV, or portfolio performance.

Requirements

• Practical experience with Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies.
• Experience with GMV Max campaigns and TikTok Search Ads.
• Familiarity with TikTok Shop affiliate and creator programs.
• Understanding of commission structures, collaboration plans, and creator performance.
• Knowledge of FBT operations, costs, inbound shipping, and warehouse processes.
• Experience with Shopify catalog and inventory integration.
• Understanding of TikTok Shop fees, refunds, commissions, and P&L analysis.

Benefits

• Real ownership—not just a list of operational tasks.
• Shape client strategy, lead a team, and influence portfolio growth.
• Work directly with founders and senior leadership.
• Opportunity to move beyond day-to-day execution into strategic account leadership.

Key Performance Indicators

• Net Revenue Retention of 110%+
• Quarterly client retention of 90%+
• Assigned portfolio GMV growth targets
• Quarterly upsell and expansion revenue
• Client NPS of 40+ or CSAT of 4.5/5
• 100% on-time monthly reports and QBRs
• No Shop Health violation unresolved for more than seven days
• Client responses within four business hours
• Major incidents resolved—or supported by a clear action plan—within 48 hours
• Direct reports consistently meeting their KPIs

What We're Looking For

• Confidence leading founder- and executive-level conversations.
• Strong QBR, reporting, presentation, and written communication skills.
• Commercial judgment around renewals, upsells, pricing, and scope management.
• Ability to coach team members and hold them accountable.
• Calm, structured decision-making during escalations.
• Strong organization across multiple accounts and direct reports.

Nice to Have

• Experience at a TikTok Shop agency.
• Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets.
• Multi-channel experience across TikTok Shop, Amazon, and Shopify.
• Broader creator-economy or influencer-marketing experience.