[Hiring] Technical Account Manager II @Huntress Labs

Role Description

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.

Responsibilities

• Elevated Tech Support:
  • Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.
  • Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed.
• Customer Success:
  • Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives.
  • Provide post-sales training and identify opportunities for additional products and expansion through technically lead QBRs.
• Technical Sales Enablement:
  • Participate at events to lead training sessions on product usage and best practices.
• Partner/Customer Technical Advocacy:
  • Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
• Training/Onboarding:
  • Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value.
  • Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress.
• Account Growth:
  • Identifies up-sell and cross-sell growth opportunities during technical account reviews.
• Strong self-starter with the ability to work independently.
• Spot opportunities for improvement in a fast-moving environment.
• Comfortable traveling 33% of the time and meeting face-to-face with customers.
• Comfortable presenting in front of groups.

Qualifications

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work.
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives.
• Effective time management and organizational skills.

Preferred Experience

• Experience with malware, threat intelligence, and/or sandbox analysis.
• Experience with cloud platforms such as AWS, Azure, GCP, etc.
• Experience with programming or scripting languages.
• Familiarity with MSP tools such as RMMs and PSAs.
• Familiarity with working with SIEM tools like Elastic, Splunk, etc.

Benefits

• 100% remote work environment - since our founding in 2015.
• Generous paid time off policy, including vacation, sick time, and paid holidays.
• 12 weeks of paid parental leave.
• Highly competitive and comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for building/upgrading home office.
• Annual allowance for education and professional development assistance.
• $75 USD/month digital reimbursement.
• Access to the BetterUp platform for coaching, personal, and professional growth.