[Hiring] Technical Account Manager I @Huntress

Role Description

The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that foster long-term, healthy partner/customer relationships.

Responsibilities:

• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed.
• Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs.
• Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices.
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
• Training/Onboarding: Work with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develop an understanding of customers’ business needs and educate them on how they can improve their security posture with Huntress.
• Account Growth: Identify up-sell and cross-sell growth opportunities during technical account reviews.
• Highly motivated self-starter with the ability to work independently.
• Spot opportunities for improvement in a fast-moving environment.
• Comfortable traveling 25% of the time and meeting face-to-face with customers.
• Comfortable presenting in front of groups.

Qualifications

• 2+ years of experience working in Technical Account Management, pre-sales, or similar work.
• Experience or interest in the cybersecurity industry and familiarity with cybersecurity frameworks.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership.
• Effective time management and organizational skills.
• Experience with malware, threat intelligence, and/or sandbox analysis.
• Experience with cloud platforms such as AWS, Azure, GCP, etc.
• Experience with programming or scripting languages.
• Familiarity with MSP tools such as RMMs and PSAs.
• Familiarity with working with SIEM tools like Elastic, Splunk, etc.

Benefits

• Fully remote work.
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD).
• 12 weeks paid parental leave for both primary and secondary carers.
• Monthly digital allowance for personal phone and internet costs ($185 AUD).
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD).
• Subsidised private health insurance through our preferred provider.
• Stock options for all full-time employees.
• Access to the BetterUp platform for coaching, personal, and professional growth.