[Hiring] Technical Account Manager @Hightouch

Role Description

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• Responsible for the retention and expansion of our largest customers.
• Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.
• Deliver a timely and organized onboarding for customers through effective project management.
• Ensure customers see the full value in Hightouch’s products and advise on technical best practices.
• Provide customers with clear proactive technical guidance and expertise across all our products.
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level.

Qualifications

• 5+ years of experience in a client-facing and/or technology-focused role where business experience and technical acumen were combined.
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy.
• Excellent project management and communication skills.
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.).
• Strong troubleshooting and problem-solving skills with a continuous desire to improve your technical acumen.
• Ability to collaborate cross-functionally with different teams and types of people.
• Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks with ease.