[Hiring] Technical Account Manager @Expel

Role Description

You've spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you're the dedicated technical advisor for a portfolio of enterprise security programs.

• Drive platform adoption and deepen integrations into customers' security ecosystems.
• Ensure customers get full value from their investment in Expel's managed detection and response service.
• Partner closely with Customer Success Managers to focus on strategic and executive relationships.
• Own technical response coordination with customers during incidents.
• Resolve integrations or troubleshooting challenges, escalating to senior team members when needed.
• Measure success by technical value realization within accounts: adoption metrics, time-to-value, customer technical health scores, and contribution to retention outcomes.
• Work with enterprise accounts where technical complexity and investment level warrant dedicated technical advisory support.

Qualifications

• 5+ years of security industry experience, majority in consultative customer-facing roles.
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies.
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting).
• Understanding of enterprise security operations and the challenges security teams face.
• Strong consultative skills; leads with listening, understands customer context before recommending solutions.
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.

Requirements

• Drive platform adoption and technical health metrics for assigned accounts.
• Build deep technical relationships with security practitioners, architects, and technical leaders.
• Advise customers on security program improvements and detection strategies.
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration.
• Provide technical content and support for CSM-led quarterly business reviews.
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams.
• Own technical incident response coordination with customers.
• Identify technical expansion opportunities (new integrations, additional coverage).
• Support and learn from more senior team members on complex technical challenges.

Benefits

• Unlimited PTO.
• Work location flexibility.
• Up to 24 weeks of parental leave.
• Excellent health benefits.

Company Description

What Expel can do for you:

• Extend your network of security leaders across a wide variety of industries.
• Plug you into customer missions that matter: keeping people safe and saving lives.
• Deepen your expertise in the security market, particularly security operations.
• Set you up to flex your consultative risk management and security strategy muscles.
• Provide access to the best security operations platform on the market.
• Help you continue to gain experience with security technologies and methodologies.