[Hiring] Technical Account Manager @Sift

Role Description

The TAM is Sift's technical product expertise pushed out to the edge, embedded with the customer rather than sitting back in engineering. You're the person who knows the product deeply enough to catch what's about to go wrong in someone's actual environment. We serve as the named, persistent technical partner for Sift's strategic and premium accounts, working in close lockstep with Customer Success so customers get one seamless, aligned strategy rather than a handoff between silos.

• Connect across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering to keep every account's technical health ahead of the next escalation.
• Operate primarily as a technical diagnostician rather than a builder or purely relationship owner.
• Excel at reading workflows, analyzing labeling practices, observing score behavior, and catching drift before it becomes an escalation.
• Build deep, lasting familiarity with each customer's implementation, architecture, workflows, labeling practices, signals, and roadmap.
• Translate complex technical findings into meaningful value stories for stakeholders.
• Work in close partnership with Customer Success Managers (CSMs) to ensure alignment.

Qualifications

• 5+ years in a technical, customer-facing role – Technical Account Management, Solutions Engineering, Implementation, or Technical Support.
• Prior experience in fraud or payments.
• Strong pattern recognition skills across APIs, webhooks, JSON, and data logs.
• Working SQL and data analysis skills, or the ability to quickly get there.
• Familiarity with scripting languages (Python is a plus).
• Ability to translate technical detail into business impact for both hands-on engineers and non-technical stakeholders.
• A structured, proactive approach to account health.
• Comfort operating under pressure during live incidents.
• Strong cross-functional instincts.
• Familiarity with machine learning concepts.
• Experience running formal technical health reviews, QBR-style technical readouts, or success planning cadences.

Requirements

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts.
• Build and maintain a technical success plan for each account alongside the CSM.
• Diagnose and guide customers on ongoing best practices for workflow design, labeling strategy, and configuration hygiene.
• Own implementation continuity after go-live in partnership with the CSM.
• Run recurring technical health reviews and diagnostic readouts with the CSM.
• Help customers navigate model releases with confidence alongside the CSM.
• Operationalize TASA's fraud strategy and vertical recommendations inside the customer's Sift environment.
• Coordinate the technical diagnostic and mitigation response during active fraud attacks.
• Act as the voice of the customer internally by spotting recurring technical patterns.
• Contribute to account retention and growth by catching technical risk early.

Benefits

• At Sift, we are intentionally building a diverse, equitable, and inclusive workplace.
• Diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need.
• We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences.