[Hiring] Technical Account Manager @Island

Role Description

At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) in India to be a key strategic partner for our customers.

This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.

What You’ll Be Doing

• Be the Trusted Advisor: You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Support & Troubleshooting: Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Enablement & Training: Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Configuration & Optimization: Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Feature & Release Guidance: Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Collaborate Across Teams: Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

Qualifications

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Requirements

• This role will be remotely based in India.