[Hiring] Technical Account Manager @Semarchy

Role Description

The Technical Account Manager owns the post-sale technical relationship with Semarchy's most strategic customers. As Semarchy evolves its customer engagement into a technical-led model, the TAM brings deep product expertise, architectural perspective, and outcome ownership to every account — the technical partner who turns a Semarchy investment into realized business value.

• Customer outcomes and success plans:
  • Co-own success plans with Sales counterparts for each customer in your portfolio — capturing business outcomes, technical milestones, and the path from initial deployment through expansion.
  • Deliver against agreed outcomes, track value realization, and surface risk early.
  • Run Strategic Business Reviews alongside Sales, bringing the technical narrative and roadmap alignment.
• Technical advisory and platform optimization:
  • Serve as the customer's senior technical advisor across Semarchy products — architecture, data model design, matching strategy, integration patterns, and UI/UX.
  • Conduct expert reviews of critical functionality, optimize existing use cases, and proactively identify opportunities to deepen utilization.
  • Advise beyond the platform itself — best practices, operating model, and industry alignment — to help customers get the most from their investment.
• Adoption, expansion, and growth:
  • Drive product adoption and utilization as the foundation of every account.
  • Identify and shape in-scope expansion — new domains, use cases, and data locations — through technical roadmap alignment.
  • Partner with Sales to qualify and develop expansion pipeline with technical credibility and a feasibility view.
  • Support customers transitioning from Semarchy xDM to SDP within their broader modernization timeline.
• Relationship ownership and renewal readiness:
  • Own the on-the-ground technical relationship, typically with customer architects, data leads, and platform owners, and act as their escalation point into Semarchy.
  • Coordinate with Support, Product, and Engineering as needed.
  • Deliver advanced enablement to customer and partner teams, enforce Semarchy best practices across implementations (including partner-delivered work).
  • Provide input into health scoring and renewal readiness, flagging risk early and partnering with CX Ops on at-risk accounts.

Qualifications

• 7+ years in a senior post-sales technical role — TAM, Solutions Architect, Customer Success Engineer, or equivalent.
• Strong technical expertise in master data management, data integration, or modern data platforms. Direct Semarchy experience (xDM, SDP, xDI) is strongly preferred.
• Strong architectural fluency: data modeling, matching and survivorship, integration patterns, security, and cloud deployment topologies.
• Demonstrated ability to translate technical capability into business outcomes — credible with both customer architects and business stakeholders.
• Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously, balancing depth with consistency.
• A track record of identifying and shaping expansion — not just renewing — within an existing customer base.
• Strong written and verbal communication: can run a workshop, write a clean technical recommendation, and represent Semarchy at a customer executive meeting with equal confidence.