[Hiring] Technical Account Manager @Majesco

Role Description

The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers across the insurance industry, providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, including Property & Casualty (P&C) insurance carriers, ensuring their technical needs are met and their satisfaction with our products and services is maximized. The TAM acts as the primary technical liaison between the customer and our internal teams, providing expert guidance, support, and advocacy.

• Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts.
• Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities.
• Manage and understand SNOW incidents, customer escalations, and business pain points.
• Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated.
• Work with management on politically sensitive issues impacting customers or Majesco's relationship with the customer.
• Develop support and action plans with internal teams to drive issue resolution for customers.
• Establish and maintain regular meeting cadence with account stakeholders.
• Communicate proactively with customers regarding product and program information.
• Create project plans to effectively upgrade and drive version currency of our software.
• Help customers attain maximum value from the products or services they’ve purchased.

Qualifications

• Minimum 10 plus years of experience in customer engagement, technical support, or account management role.
• At least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred.
• Bilingual in English and Spanish, with professional fluency in both languages.
• Must reside in Puerto Rico and be able to work effectively in a fully remote environment.
• Excellent interpersonal, communication, and presentation skills.
• Consulting and leadership skills, with the ability to adapt to various work settings.
• Demonstrated problem solving and decision-making skills for complex problems.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Ability to work cross functionally and collaboratively with customers and stakeholders.
• Experience with software implementation projects, including requirements gathering and user acceptance testing.
• Understanding of software development lifecycle methodology and software concepts.
• Experience applying change management concepts on a software implementation project.
• Bachelor’s degree or global equivalent required.

Requirements

• ITIL Foundations certification preferred.
• Familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus.

Benefits

• Comprehensive employee benefits package with most coverage starting on day 1.
• Medical, dental & vision insurance.
• Employer-funded HSA coordinating with a high-deductible health plan.
• FSA; short-term/long-term disability.
• Life/AD&D insurance.
• 401(k), flexible time off, paid sick days & 11 paid holidays.
• Paid parental/bonding leave.
• Career anniversary leave and other voluntary benefits.