[Hiring] Technical Account Manager @Figma

Role Description

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers, working closely with customer enablement, sales, and product teams to guide sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, with a goal of reducing technical risk, accelerating adoption, and ensuring customers are set up for long-term success.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems.
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives, and other emerging platform capabilities (Code to Canvas).
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance.
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth.
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value.

Qualifications

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
• A solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies.
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences.
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges.

Requirements

• Familiarity using Figma or other design and developer collaboration tools.
• Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs.
• A background in frontend development or familiarity with design-to-code workflows.
• Delivered technical workshops, enablement sessions, or advisory services in past roles.

Benefits

• Equity to employees.
• Health, dental, and vision coverage.
• Retirement benefits with company contributions.
• Parental leave and reproductive or family planning support.
• Mental health and wellness benefits.
• Paid time off, including paid sick leave and holidays.
• Employer-provided paid flexible PTO in addition to flexible paid sick leave.
• Company recharge days, cell phone and home internet reimbursements, and lifestyle spending accounts.
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles.