[Hiring] Technical Account Manager @Upwind Security

Role Description

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities.
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities.
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience.
• Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions.
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value.
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform.
• Understand and advocate for your customers' needs cross-functionally (i.e. Product Management and Technical Support).

Qualifications

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.
• Excellent communication, problem-solving, and relationship-building skills.
• Experience leading technical projects, managing cloud deployments, and driving feature adoption.
• Strategic mindset with the ability to align technical solutions to business goals.
• Relevant certifications in cloud or security (preferred).