[Hiring] Technical Account Manager @Seeq

Role Description

Technical Account Managers (TAMs) serve as the primary technical owner for Seeq’s most strategic, high-touch accounts. TAMs work side-by-side with Customer Success Managers, focusing on technical strategy, adoption, and the long-term technical health of customer accounts.

• Serve as the primary technical liaison with the customer, bridging customer technical teams and Seeq teams.
• Act as a “smart switch” to ensure the right Seeq people are in the room as needed for the challenge at hand.
• Plan and manage the rollout of customized solutions, best practices, and significant use cases to ensure optimal product performance and customer growth.
• Exercise independent judgment and initiative in the technical setup, integration, and customer deployment onto Seeq.
• Shepherd urgent or complex support tickets, coordinating with internal Seeq teams for timely resolution.
• Ensure effective coordination between customer Level 1 support and Seeq Support resources.
• Conduct regular technical reviews, monitor performance and availability, and drive improvements or mitigation strategies.
• Work closely with Customer Success and Revenue organizations to drive renewals and identify expansion opportunities.
• Help pioneer how we deliver TAM services at Seeq, embodying our core value of Continuous Improvement.
• Strengthen Seeq’s TAM capability through critical thinking and thoughtful change management of processes and best practices.

Qualifications

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.
• Broad technical knowledge of Seeq, or a similar enterprise-level product.
• Demonstrated ownership of complex enterprise or strategic accounts.
• Strong technical fluency with how enterprise IT ecosystems work.
• Expertise in using platform analytics to make data-informed decisions.
• Excellent cross-functional communication skills.
• Demonstrated ability to navigate complex customer relationships.
• Able to effectively coordinate with customers and team members across time zones.
• Demonstrated ability to adjust to changing priorities.
• Bachelor's Degree required.

Requirements

• Act as the customer advocate internally for matters of function, availability, and performance.
• Establish yourself as a subject matter expert with customers on Seeq requirements.
• Develop and maintain a broad understanding of the Seeq product and communicate this information to customers.
• Identify potential risks and propose preventive solutions.
• Respond to customer concerns and roadblocks, leading them to the right resources.
• Identify gaps in Seeq capabilities and advocate for feature enhancements.
• Continuously audit the health of the customer's hardware network.
• Lead a quarterly technical review covering uptime, support trends, and configuration audit findings.

Benefits

• Competitive salary and cash bonus incentives.
• 12-week paid Seeq family leave.
• Unlimited PTO.
• Internet and mobile phone reimbursements.
• Medical benefits.
• Group term life insurance.
• Short-term and long-term disability insurance pre-tax benefits.
• Voluntary vision and dental (ortho).
• Vacation bonus program.
• Employee Assistance Program.
• Generous home office allowance.
• Pet-friendly workspace.
• You love your job!