[Hiring] Technical Account Manager @HighlightTA

Role Description

The Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle, partnering closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value.

This role is responsible for leading customer-facing technical services, including:

• Integrations
• Identity management
• Data services
• Technical consultation

The TAM also serves as a trusted internal resource, supporting revenue-generating opportunities, delivering professional services engagements, and acting as the highest level of technical escalation for complex customer implementations.

We're looking for someone who enjoys solving technical challenges, building strong customer relationships, collaborating across teams, and translating complex technical concepts into practical business solutions.

Qualifications

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.
• Experience working with enterprise customers, preferably within the retail technology space.
• Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
• Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (Okta, Azure AD, Google Workspace, Ping, etc.).
• Experience delivering customer-facing technical implementation or professional services engagements.
• Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.

Requirements

• Experience with SQL, PostgreSQL, MySQL, or other relational databases.
• Familiarity with Ruby on Rails or modern web application architectures.
• Experience with data warehouses such as BigQuery.
• Experience using project or work management platforms such as Jira/Confluence.
• Experience supporting enterprise reporting platforms or BI tools such as Metabase.
• Retail industry experience or experience working with retail operations teams.

Benefits

• Remote-first culture: Join a high performing, fully remote team and work where you're comfortable.
• Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
• Time off: Flexible time-off policy with a monthly coffee-shop stipend and a fully paid one-month sabbatical after five years.
• World-class medical, dental, and vision policies.
• Team Connection: Annual company off-sites in fun locations.
• Volunteering: Paid day off to volunteer for a nonprofit of their choice every quarter.
• Learning: Unlimited access to our Udemy Business account for continuous learning.
• Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact.