[Hiring] Technical Account Manager @Bolster

Role Description

Bolster has partnered with a major technology provider (the “Partner”) to offer a white-labeled version of our brand protection solution to the Partner's customer base. We're hiring a Technical Account Manager (TAM) to act as the primary technical liaison between Bolster and the Partner, ensuring customers who purchase our solution through this partnership receive the necessary support.

The Partner supports its customers through several layers:

• Service Account Manager handling account, billing, and user-management matters
• Baseline technical support team providing break-fix support
• Paid integration packages for configuration and training
• Range of paid professional/managed services offering deeper technical support

This TAM will need to understand this structure to know where the Partner's support ends and where Bolster needs to step in.

This same TAM will also support named enterprise and strategic accounts sold directly by Bolster, acting as the primary product expert on calls alongside our enterprise Customer Success Managers.

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

Qualifications

• Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing technical role
• Experience working within a channel partner, reseller, or white-label business model — ideally with a large enterprise technology partner
• Comfortable supporting a portfolio of enterprise or strategic accounts alongside a Customer Success team
• Solid understanding of tiered SaaS support models (break-fix vs. professional services vs. managed services vs. account management)
• Strong communicator, comfortable acting as the bridge between teams and translating between business and technical stakeholders
• Self-directed and comfortable with ambiguity, while staying organized and reliable

Requirements

• Preferred: experience with brand protection, anti-phishing, domain takedown, digital risk protection, or similar cybersecurity/brand-safety products
• Preferred: familiarity with common digital-abuse vectors — phishing, typosquatting/domain spoofing, social media and app-store impersonation, fraudulent ads, and marketplace scams
• Preferred: comfort working with API-driven, integration-heavy products
• Preferred: experience working with or alongside a Security Operations Center (SOC), fraud, or brand-security team on the customer side
• Preferred: familiarity with large enterprise technology partners' support and services ecosystems

Benefits

• Excellent medical, dental, and vision insurance
• Flexible time off + paid holidays
• Equity + 401(k) plan

Company Description

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.

Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.

Learn more about our cultural values: bolster.ai/about-us