[Hiring] Technical Account Manager @Evinced

Role Description

We are looking for a highly experienced and self-driven Technical Account Manager, based in the USA in the EST time zone, to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management.

• Serve as a trusted technical advisor — helping named enterprise customers implement and optimize our accessibility solutions.
• Guide customers through complex challenges and influence product direction based on real-world feedback.
• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Own onboarding and time-to-value. Build and execute the customer onboarding plan, partnering with Sales and Solutions Engineers.
• Drive adoption & utilization within our product line.
• Troubleshoot complex issues - working closely with Support on tickets and bugs.
• Conduct QBRs, user interviews, customer on-sites, high-quality demos, and training sessions.
• Partner with enterprise Account Executives to align on customer outcomes, expansion, and renewal.

Qualifications

• 3+ years experience in B2B SaaS, with Fortune 1000 enterprise customers.
• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives.
• Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders.
• Willingness to travel for customer on-sites/conferences and internal meetings.
• Ability to understand code and work across multiple development environments.
• The role is fully remote, must be based in the USA, EST time zone (any of the states).

Requirements

• Bonus: Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines & accessibility knowledge is a plus.