[Hiring] Technical Account Manager @Archera

Role Description

Archera is looking for a Technical Account Manager with deep Microsoft Azure expertise to serve as a trusted cloud optimization advisor to our customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance and optimization strategy, with a primary focus on Azure environments and exposure to AWS and GCP. This is a fully remote role based in the United States.

Key Responsibilities

• Own the post-sales technical relationship as each customer's primary advisor, with a focus on Microsoft Azure environments.
• Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities.
• Monitor Azure commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk.
• Advise customers on Azure commitment strategy and sizing, FinOps maturity, and cloud governance.
• Translate cloud consumption data into executive-level business insights.
• Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure teams.
• Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow.
• Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions.

Qualifications

• 4+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role.
• Hands-on experience with Microsoft Azure.
• Azure certifications.
• Strong understanding of cloud infrastructure and cloud economics.
• Familiarity with FinOps principles and cloud cost optimization.
• Experience with cloud commitment programs such as Azure Reservations, Savings Plans, or MACC.
• Experience presenting to executive stakeholders.
• Ability to translate technical concepts into business outcomes.
• Excellent written and verbal communication skills.
• Bachelor's degree.

Nice to Have

• FinOps Certified Practitioner or equivalent experience.

Benefits

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan.
• Flexible PTO policy.
• Remote-first culture.
• Opportunity to shape and scale a category-defining FinTech platform.