[Hiring] Team Lead, Account Management @FabStation

Role Description

Reporting to the CEO, you'll lead a team of three Account Managers while personally owning our most strategic accounts. This is a revenue role as much as a leadership role:

• Carry renewal and expansion targets
• Coach your team to hit theirs
• Build the playbooks that make retention and growth repeatable

What success looks like in your first year:

• Gross retention at or above 85% and measurable expansion revenue from the existing base
• A documented, repeatable renewal and upsell process your team runs without you
• A referral and reference engine generating warm pipeline for Sales
• A team hitting clear individual targets, with performance visible in HubSpot reporting

Qualifications

• 5+ years in account management, customer success, or B2B sales roles with direct ownership of renewal or expansion revenue in a SaaS environment
• 2+ years leading or mentoring a customer-facing team
• A track record of meeting or exceeding revenue targets — be prepared to speak to your numbers
• Confident objection handling and negotiation skills; comfortable pushing for the upsell and asking for the referral
• Strong coaching, communication, and relationship-building skills
• Organized and proactive, with the ability to manage multiple accounts, priorities, and team members at once
• Full professional fluency in written and spoken English

Requirements

• Experience in construction, steel fabrication, or manufacturing, especially with BIM or construction software (Tekla, SDS/2, Procore, Autodesk)
• Experience building or scaling a customer success or account management function
• HubSpot (or similar CRM) experience
• French or Spanish language skills
• Post-secondary education in business or a related field
• Experience delivering executive-level presentations and business reviews

Benefits

• OTE $140,000–$180,000 CAD (base salary plus commission tiered to renewal and expansion performance)
• Stock options
• Approximately four weeks total paid time off: 15 vacation days plus company-wide holiday closure over Christmas
• 5 paid sick days
• Comprehensive medical and dental package
• Flexible schedule in a fully remote work environment
• $2,000 CAD tech stipend
• Company retreats and travel opportunities
• The opportunity to build and lead a department within a scaling SaaS company