[Hiring] SVP, Managing Director-401K Relationship Manager @Fidelity Investments

Role Description

The SVP, Managing Director (MD) is entrusted with a client book of business including some or all defined contribution (401k), defined benefit (pension), health/welfare administration, and other related products and services. Primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors and other Employee Benefits leader contacts.

Qualifications

• College degree preferred and/or equivalent work-related experience.
• Series 7 & 63 must be obtained post hire.
• 10+ years of benefits outsourcing relationship management or client service experience; preferably within 401(k) & non-qualified plan administration, Pension administration, Equity Plan services, Health/Welfare administration, and more.
• Validated relationship management experience: excellent verbal and written communication skills.
• Excellent organization, time leadership skills, and attention to detail.
• Tried problem-solving skills in sophisticated situations.
• Effective presentation skills, influence and negotiation skills, and ability to deliver solutions to a variety of audiences & levels.
• Developing, leading and maintaining strong client relationships, including at senior/executive levels.
• Building positive relationships based on shared dedication to mutual goals.
• Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the overall client relationship.
• Acts as the client’s 'trusted advisor'.
• Plans and conducts effective in-person and/or virtual meetings.
• Makes detailed plans and preparations for client meetings.
• Accurately plans, influences, and implements Fidelity solutions to address a client’s needs.
• Differentiates Fidelity's benefits offerings against a competitive benefit solution(s).
• Facilitates discussions with clients regarding legal, regulatory and design issues across the plan(s) and relationship.
• Coordinates internal resources to provide analysis and recommendations to clients on a variety of alternatives, including design, product development, etc.
• Identifies key drivers and maintains consistent formal/informal contact with key client decision makers.
• Works closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity.
• Owns the client relationships for which they are accountable, which includes problem resolution on behalf of clients to produce a satisfactory outcome.
• The MD is considered the lead associate for a Book of Business with supporting functions (various extended service team members) providing outcomes as a collective service team in support of the client and their employees.
• Building and developing strong internal working relationships with Fidelity personnel in support of superior service delivery.

Requirements

• The base salary range for this position is $160,000.00-$185,000.00 per year.
• Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
• Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
• Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
• Currently, some roles and locations require 100% onsite presence, while others require less.
• Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.