[Hiring] SVP, Client Partner @Robots and Pencils

Role Description

As an SVP, Client Partner, you own a portfolio of enterprise accounts: pursuing new logos, growing existing relationships, and leading the strategy, commercial success, and delivery quality of every engagement. Delivery and Product Management roll up to you, so what we ship and how it lands are yours to set. Over time, you also build the firm’s thought leadership and the repeatable solutions and patterns that make Robots and Pencils sharper in the domains your portfolio covers.

What You’ll Do

• Portfolio Ownership & Delivery:
  • Own a portfolio of enterprise clients end-to-end (P&L, client success, delivery quality, and multi-year account strategy), meeting or exceeding revenue and margin targets.
  • Set delivery direction across your accounts, align outcomes to client business goals, and drive estimating and pricing that protect both impact and profitability.
  • Get ahead of risk, trade-offs, and scope conversations early, before they cost the relationship or the result.
• Client Trust & Growth:
  • Build and sustain trusted-advisor relationships with C-suite stakeholders, listening past the brief to uncover real business drivers and challenging assumptions when it serves the work.
  • Translate progress into business impact (ROI, milestones, decisions) in a cadence that builds executive confidence and demonstrates ongoing value.
  • Partner with Sales, Marketing, and Delivery on pipeline, forecasting, resourcing, and multi-year growth plans for your portfolio.
• Firm Building & Thought Leadership:
  • Win complex, high-value deals by shaping offerings, pricing, and pursuit strategy that open new ground for the firm.
  • Mentor VP, Client Partners and Delivery Managers, and act as a talent magnet who attracts the next generation of Robots and Pencils leaders.
  • Codify reusable IP, cross-vertical offerings, and delivery practices that raise margins and become benchmarks others adopt.
  • Represent the firm externally to convert that visibility into pipeline.

Qualifications

• 15+ years in consulting, digital, or AI and technology services, with senior ownership of enterprise portfolios or verticals and full P&L accountability.
• A proven record of multi-million-dollar growth, complex deal wins, and sustaining executive (VP and C-suite) relationships that renew and expand.
• Depth in applied AI, cloud (AWS preferred), digital product, and experience design, with the ability to translate technology into measurable business outcomes.
• Vertical depth in Healthcare.
• A track record leading globally distributed delivery (onshore and offshore), with operational fluency across forecasting, pricing, utilization, and margin management.
• Visible market presence (speaking, publishing, alliances) that builds external pull for the firm.
• Willingness to travel regularly to meet clients where they work.

Helpful Extras and Unique Skills

• MBA and/or certifications such as PMP, PgMP, or SAFe. Impact and outcomes still matter most.
• Experience selling or scaling AI co-worker, agentic, or applied-AI initiatives in enterprise.

You’ll Do Well Here if You Are

• A doer who sees something broken and fixes it.
• A fast learner who embraces the changing AI landscape.
• Direct in a way that improves the work.
• Obsessed with craft and detail.
• Built for ownership, honoring commitments and admitting mistakes.
• All in, treating clients' businesses like your own.
• Resourceful under constraints.
• Glad to collaborate with passionate colleagues.
• Brave in challenging uncomfortable truths.

Compensation

The salary range for this role is $225,000 USD - $285,000 USD. This range reflects the possible compensation for this role at the time of posting and may be modified in the future.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.

Equal Employment Opportunity

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. We are committed to ensuring equal employment opportunities for all job applicants and employees.