[Hiring] Customer Success Manager @Provider1st

Role Description

We’re seeking a proactive and personable Strategic Customer Success Manager to join our growing Customer Success team at Provider1st. Reporting to the Head of Customer Success, this role will own a portfolio of healthcare provider clients and be equally responsible for driving seamless onboarding and implementation of Provider1st ROI services, as well as building strong, ongoing client relationships. You will play a key role in ensuring clients realize value quickly, adopt our solutions effectively, and continue to grow with us over time.

Key Responsibilities

• Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success.
• Offer key support for onboarding and implementation of new clients, ensuring smooth transitions, timely go-lives, and strong early adoption.
• Act as the primary point of contact, building trusted relationships with client stakeholders.
• Drive customer engagement, satisfaction, and retention across your portfolio.
• Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience.
• Own client escalations from start to finish, working with internal teams to resolve them quickly and keep customers informed.
• Provide consultative guidance by understanding client workflows and aligning solutions to their goals.
• Identify opportunities for growth and expansion through increased adoption of services.
• Monitor customer performance, proactively address risks, and maintain high renewal rates.
• Contribute to improving processes and best practices as the Customer Success function scales.

Qualifications

• Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work.
• Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning.
• Ability to manage and influence through persuasion, negotiation, and consensus building.
• Entrepreneurial, self-sufficient, and self-driven approach.
• Comfortable making decisions under uncertainty.
• Thorough with attention to detail and a bias towards action.
• Strong empathy for customers and passion to achieve revenue expansion & growth.
• Analytical and process-oriented mindset.
• Strong understanding of value drivers in recurring revenue business models.
• Robust project management and client management skills.
• Enthusiastic and creative with the ability to inspire others.
• Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships.
• Passionate about building a business that transforms the healthcare industry.
• Experience with sales and post-sales (ideal, but not required).

Requirements

• Salary range: $100k-$110k Annually.
• Annual performance-based bonus.
• Opportunity to make a meaningful impact on our business and the customers we serve.
• Collaborative, mission-driven culture with strong growth and career development opportunities.
• Remote-friendly work environment.
• Comprehensive Medical, Dental, Vision, and Life Insurance coverage.