[Hiring] Strategic Technical Account Manager @DigitalOcean

Role Description

We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.

As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.

• Strategic Relationship Management
  • Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
  • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
  • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
  • Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
• Executive Presence & Influence
  • Engage with C-level and VP-level contacts with confidence, clarity, and authority.
  • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
  • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
• Technical Consultation & Innovation Support
  • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
  • Assist customers with architectural planning, workload migration, performance tuning, and incident response.
  • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
• Growth, Retention & Advocacy
  • Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
  • Identify opportunities for workload expansion, cost optimization, and operational efficiency.
  • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
  • Lead cross-functional account planning with Account Management, Product, and Engineering.

Qualifications

• 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
• Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
• Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.

Requirements

• Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
• Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
• Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
• Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
• Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
• Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).

Benefits

• Competitive array of benefits to support your well-being, including Employee Assistance Program and flexible time off policy.
• Reimbursement for relevant conferences, training, and education.
• Access to LinkedIn Learning's 10,000+ courses for continued growth and development.
• Salary range based on market data, relevant years of experience, and skills, with potential for bonuses and equity compensation.