[Hiring] Strategic Renewals Manager @Payscale

Role Description

The Payscale Renewals team is the engine behind customer retention and durable revenue growth. We partner closely with Customer Success and our go-to-market teams to protect recurring revenue and ensure every renewal reflects the value Payscale delivers. As a Strategic Renewals Manager, you'll own our largest and most complex renewals -- often with Fortune 500 to 1000 organizations -- where success depends on disciplined process execution and the ability to navigate formal procurement and vendor-management cycles from start to close.

What You'll Do

• Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, consistently meeting or exceeding retention and expansion targets.
• Navigate complex, procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approval cycles to closure.
• Lead complex commercial negotiations and structure multi-year, multi-product agreements in coordination with Deal Desk, Legal, Finance, and customer procurement teams.
• Run a disciplined, repeatable renewal process, including accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of strategic accounts.
• Proactively manage renewal risk, developing and executing save strategies for at-risk accounts before they reach the point of escalation.
• Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities, and maintain accurate records and insights in Salesforce.

Qualifications

• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts.
• A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business.
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations.
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements.
• A process-driven approach with strong forecasting discipline and pipeline hygiene.
• Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions.
• Comfort in a role where success is driven as much by disciplined process execution and procurement engagement as by relationship building.
• Excellent communication skills, with the ability to translate value and ROI across both business and procurement stakeholders.

Nice to Have

• Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers.
• Background in HR tech, compensation, or data/SaaS solutions.
• Direct experience working through the procurement and vendor-management functions of large enterprises.
• Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

Benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work.
• 14 Paid Company Holidays, includes 2 floating holidays (you choose!).
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale.
• Unlimited infertility coverage benefits through our medical plans.
• Additional supplemental health benefits offered to you and your family.
• 401(k) retirement program with a fully vested immediate company match.
• 16 weeks of paid parental leave for birthing and non-birthing parents.
• Health Savings Account (HSA) options and company contributions each pay period.
• Flexible Spending Account (FSA) options for pre-tax employee allocations.
• Annual remote work stipend to be used on wellness or home office equipment.