[Hiring] Strategic Client Success Manager @Leap Event Technology

Role Description

The Strategic Client Success Manager (SCSM) is responsible for providing superior support to Leap's Strategic and highest-valued clients. They are accountable for deeply understanding their assigned clients' business needs and objectives and proactively managing support relationships to promote growth and loyalty. The SCSM should possess a solid working knowledge of Leap's products and services and ensure clients are well-positioned for success.

This position requires a high level of attentiveness to the client's needs and a strong sense of ownership and urgency. The ideal candidate should have proven experience in problem-solving, effective communication, diligent record-keeping, and a solid dedication to providing an exceptional client experience.

Qualifications

• Proven experience supporting high-value client relationships
• A passion for live events and excellent client service
• Works to fully understand client requests and issues to find the best solution
• Strives to build and share technical product knowledge
• Works with a sense of urgency and takes ownership of the client’s issues
• Makes clients feel appreciated and valued, and strives to have a positive effect on the client experience
• Leads with collaboration to understand client needs fully and to drive optimal solutions

Requirements

• 2+ years experience in the live events or SaaS industry
• 3+ years experience in a client-facing or related role
• Proven experience supporting high-value clients
• Strong problem-solving and customer service skills
• Excellent communication and interpersonal abilities
• Proficient in Salesforce or CRM software
• Must be fluent in English. French and/or Spanish language skills a plus
• Ability to travel to support clients
• Ability to work non-traditional hours when required to support our global initiatives

Benefits

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program