[Hiring] Strategic Account Manager I @Swoogo

Role Description

You think about an account the way its leadership does. You take the time to understand the customer's business model, strategic priorities, what they're measured on, and how events tie to their strategic priorities and goals, who the key stakeholders are and what’s important to them. Retention and growth follows from that. You have strong business acumen and commercial skills, you're curious and you drive discovery that surfaces unstated opportunities, you’re analytical, use judgment and exercise critical thinking, and are comfortable making a commercial case with real numbers behind it. You manage your accounts from a position of strength based on your knowledge and insights into your accounts.

You see the big picture and can get into the details when it matters. You work well with others, share what you know, and you're a few steps ahead of risk instead of reacting to it. If you like building long-term partnerships and pushing for growth when the opportunity is there, you'll be right at home at Swoogo.

Qualifications

• Experience in SaaS account management, ideally in enterprise or strategic segments.
• Account planning and whitespace analysis experience.
• Proven ability to show customers ROI and outcomes.
• Experience negotiating complex multi-year deals.
• Experience managing relationships with VP and C-level stakeholders at large, complex enterprise organizations.
• Managed a book of business with a focus on GRR and NRR.
• Ability to balance corporate rigor with customer empathy.
• Work with urgency, precision, and care.

Requirements

• Build and keep an account profile and plan for each customer.
• Map the stakeholders and buying committee in each account.
• Run effective discovery to find unspoken customer priorities.
• Build the business case with each customer.
• Develop multi-threaded relationships with senior stakeholders.
• Spot renewal risk early in partnership with CSMs.
• Negotiate multi-year agreements from a position of knowledge.
• Keep track of the competitive landscape and industry trends.
• Work with Finance, Legal, and Product to structure deals.
• Bring customer insights to leadership for pricing and product roadmap.
• Keep renewal forecasts and the expansion pipeline current in Salesforce.

Benefits

• Work environment free from discrimination and harassment.
• Strict compliance with all applicable employment laws.