[Hiring] Strategic Account Manager @Uberall

Role Description

Your role as a Strategic Account Manager is to serve as the primary strategic point of contact and Commercial Owner for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion within our enterprise client base. You are a localized marketing expert, leveraging Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients.

You are ultimately responsible for the success and growth of your book of business, ensuring zero friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full revenue accountability (ACV Bookings), you lead our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.

Qualifications

• 4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment.
• Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
• Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.
• Strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success.
• Proactive problem-solver with a structured approach to finding solutions.
• Highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts.
• Proven ability to carry a quota and a drive to exceed targets.
• Ability to lead world-class Executive Business Reviews and navigate high-stakes objections.
• Skill to turn data into high-impact, ROI-driven narratives.
• Commitment to impeccable pipeline hygiene and forecasting accuracy.
• Creative and resilient spirit that thrives in a fast-paced environment.

Requirements

• Act as a trusted advisor across our full solution suite.
• Lead the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem.
• Develop and maintain Strategic Success Plans that map Uberall’s features directly to the customer’s localized marketing KPIs.
• Serve as the definitive subject matter expert on Listings, Reviews, Social, and AI Search.
• Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle.
• Proactively pivot the portfolio toward multi-year agreements (24–36+ months).
• Lead all contract negotiations from proposal to signature.
• Maintain impeccable pipeline discipline within Salesforce.
• Act as the face of Uberall to C-suite stakeholders in client interactions.
• Build and maintain multi-level relationships within client organizations.
• Orchestrate internal resources to ensure a frictionless customer experience.
• Collaborate with implementation teams for seamless transitions.
• Empower customers by educating them on our world-class support ecosystem.
• Partner as a key stakeholder with Product and Marketing.

Benefits

• High retention and significant revenue expansion opportunities.
• Access to an AI-powered platform for solving complex business challenges.
• Opportunities for professional growth and development.
• Engagement with C-suite stakeholders and high-level relationships.
• Support from cross-functional teams for customer success.