[Hiring] Strategic Account Manager @Caretria

Role Description

The Strategic Account Manager is responsible for nurturing and expanding relationships with key enterprise clients. This role focuses on driving long-term value through strategic planning, cross-functional collaboration, and proactive account management. The ideal candidate is a trusted advisor who understands client business goals and aligns internal resources to deliver impactful solutions. This role is highly cross-functional in nature and does not have direct reports.

Travel Note: Some travel is expected (<25%) to meet with customers and attend industry conferences and events.

KEY RESPONSIBILITIES:

• Client Relationship Management
  • Serve as the primary point of contact for strategic accounts.
  • Build and maintain strong, long-term relationships with client stakeholders.
  • Understand client business models, challenges, and goals to deliver tailored solutions.
• Strategic Planning & Execution
  • Develop and execute account plans that align with client objectives and company growth targets.
  • Identify opportunities for upselling, cross-selling, and expanding service offerings.
  • Lead quarterly business reviews and strategic planning sessions with clients.
• Cross-Functional Leadership
  • Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery.
  • Advocate for client needs internally and influence product roadmap decisions.
• Performance & Reporting
  • Monitor account health, satisfaction, and performance metrics.
  • Provide regular reporting and insights to internal stakeholders and clients.
  • Forecast revenue growth and contribute to strategic planning initiatives.
• Contract & Renewal Management
  • Assist sales lead with contract negotiations, renewals, and pricing discussions.
  • Ensure timely execution of agreements and compliance with terms.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

• 4 years of account management experience (client-facing) in healthcare IT
• 4-year degree in business or related field

Requirements

• 4 years of account management experience (client-facing) in healthcare IT
• Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams.
• Proficiency in data analysis and the ability to interpret and present trends effectively.
• Proficiency in Microsoft 365.
• Experience with SalesForce and/or HubSpot is a plus.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational and time management skills.
• Ability to work independently and proactively, as well as collaboratively in a team environment.
• Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent.
• Ability to accept and provide constructive feedback.

Benefits

• Access to health, dental, and vision insurance
• Retirement plan options
• Paid time off
• Paid parental leave
• Employee assistance programs
• Performance bonuses (for eligible employees)

Company Description

CareTria is an Equal Opportunity Employer.