[Hiring] Strategic Account Manager I @Rently

Role Description

The Strategic Account Manager I develops customer relationships that promote growth and retention within strategic accounts. This role involves guiding identified customers through the strategic life cycle—from opportunity and pilot to "close won"—by leveraging in-depth knowledge of company products, partner integrations, and client business practices. The primary goal is to provide value through actionable insights and effective communication to ensure long-term client success.

Core Responsibilities

• Lifecycle Management: Manage the entire customer lifecycle, including initial onboarding, successful renewal, and expansion.
• Growth & Expansion: Identify, develop, and close revenue opportunities within assigned strategic accounts while managing a pipeline from qualification to close.
• Pilot Oversight: Direct the pilot cycle to ensure successful completion and rapid scaling across the client’s portfolio.
• Relationship Cultivation: Maintain deep, trusted relationships with key stakeholders and executive sponsors through proactive engagement and strategic reporting.
• Cross-Functional Collaboration: Partner with Product, Sales, and Engineering teams to translate client requirements into innovative, scalable solutions.
• Insight Delivery: Proactively provide advanced data analyses and actionable insights to drive customer value and identify new revenue streams.
• CRM Integrity: Maintain detailed, up-to-date documentation of all client activities, strategic plans, and opportunities within the CRM.
• Other tasks as assigned by Manager.

Role Boundaries & Interfaces

• Internal Interfaces: Collaborate regularly with Account Executives (AE), Customer Success Managers (CSM), Product, Sales, and Engineering teams.
• External Interfaces: Key customer stakeholders, executive sponsors, and strategic partners.
• Decision-Making Authority: Independent management of account planning and pilot execution; requires approval for high-level strategic pivots or contract deviations.
• Escalation Points: Serve as an escalation point for customers; internal issues should be escalated to the Vice President of Client Success.

Success Metrics / KPIs

• Account Growth: Measured by expansion revenue and successfully closed opportunities.
• Retention Rate: Percentage of accounts successfully renewed within the assigned portfolio.
• Pilot Conversion: Rate of successful pilot completions that transition to full-scale implementation.
• OKR Achievement: Consistently meeting or exceeding defined quarterly objectives and key results.

Qualifications

• Significant prior experience in a client-facing or account management role with a proven track record of successful outcomes.
• Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite.
• Experience with SaaS, multifamily real estate, HOA, or PropTech sectors.
• Excellent verbal/written communication, strong active listening, and the ability to manage high-priority issues with urgency.
• Detail-oriented, highly self-motivated, proactive on outreach, and able to collaborate effectively in a dynamic environment.

Preferred Skills & Experience

• Bachelor’s degree or higher.
• 1–3 years of specific experience in a Customer Success role.
• Prior sales experience and a proactive approach to client outreach.

Requirements

• For applicants located in California, the salary range for this full-time role is expected to be $85,000 - $95,000 per year.
• This range is a reflection of base salary only, not of a total compensation package.
• Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications.
• The expected salary range may be different for candidates located outside of California.

Benefits

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options.
• FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.
• 401k with 3% Rently match.
• Paid time off.
• Sick time off.
• Partial gym membership reimbursement.
• Partial pet insurance reimbursement.
• Career growth opportunities.
• Professional development opportunities.
• Work related travel opportunities (dependent on role).
• Company gatherings & team events.
• And more!

Company Description

Rently is an ISO 27001 and PIMS 27701 Certified Organization. By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.