[Hiring] Strategic Account Manager @SoundStack

Role Description

The Strategic Account Management is responsible for SoundStack's day-to-day relationship with our strategic customers post-implementation. This role owns customer communications with key publishers and demand partner relationships, oversees account health, including growth and renewals, and overall customer satisfaction from a business perspective.

Working closely with Technical Account Management, Sales, Product, and Marketplace Operations, this role ensures customers realize maximum value from the SoundStack platform while identifying opportunities to expand partnerships and increase recurring revenue.

This individual will be strategic, analytical, and execution-focused. The ideal candidate combines day-to-day revenue monitoring with strategic marketing and audience storytelling to help publishers maximize their monetizable inventory and enable buyers to achieve campaign performance.

Qualifications

• Experience in account management or related field.
• Strong analytical and strategic thinking skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams.

Requirements

• Serve as a key business relationship owner and trusted operational advisor for strategic customer accounts.
• Understand each customer’s core business objectives and align SoundStack’s solutions accordingly.
• Develop long-term account strategies focused on retention, expansion, and overall customer success.
• Oversee account health and customer satisfaction while actively identifying opportunities to expand partnerships and increase recurring revenue.
• Partner closely with Technical Account Management (TAM) to ensure a seamless customer experience.
• Coordinate with Support and Engineering during technical escalations while maintaining executive communication.
• Lead comprehensive Quarterly Business Reviews for top strategic clients, combining data analytics and storytelling to drive account retention and expansion.
• Present monthly billable impressions and billable revenue broken down by individual demand buyers.
• Deliver reporting on brand suitability matches, IAB content categories, and genre-based listener profiles.
• Incorporate third-party research on podcast buying behavior and market shifts.
• Work with the marketing department to build and update targeted marketing materials specific to clients.
• Maintain external-facing publisher catalogs and a list of publishers willing to participate in marketing materials.
• Maintain and update the Marketplace Operations Gem and sales enablement repositories with accurate sales-side materials.

Benefits

• Opportunity to work with a dynamic team.
• Access to professional development resources.
• Flexible working arrangements.

Company Description

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.