[Hiring] Strategic Account Manager @Libra Software Group

Role Description

The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.

The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.

Key Responsibilities

• Customer & Account Management
  • Establish and maintain strong working relationships with assigned strategic customers and key prospects
  • Act as the primary point of contact for customer engagement, communication, and escalation
  • Understand customer business objectives and align Friedman solutions accordingly
• Revenue Growth & Retention
  • Manage and regularly communicate the Professional Services pipeline
  • Oversee contract renewals and identify expansion and upsell opportunities
  • Support sales efforts by identifying new opportunities within existing accounts and net-new outreach
• Cross-Functional Collaboration
  • Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams
  • Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support
  • Build relationships with key internal stakeholders and leadership
• Product & Industry Expertise
  • Develop a strong understanding of all Friedman Corporation applications and products
  • Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions
  • Represent Friedman professionally in customer meetings, webinars, and events
• Reporting & Process Adherence
  • Maintain accurate account information, pipeline data, and forecasting
  • Follow established internal processes and systems (CRM, time entry, customer tools)
  • Participate in regular one-on-ones, performance check-ins, and development discussions

Qualifications

• Required
  • 5+ years of experience in account management, strategic sales, or customer success
  • Experience working with enterprise or mid-market B2B customers
  • Strong communication, relationship-building, and organizational skills
  • Ability to manage multiple accounts and priorities effectively
• Preferred
  • Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software
  • Background working with Professional Services organizations
  • Familiarity with CRM systems and account forecasting

Requirements

• The max salary range allotted for this position is between $120,000-$135,000 CAD