[Hiring] Strategic Account Manager @Körber Group

Role Description

• You will drive strategic account strategies and serve as the lead point of contact for all customer account management matters.
• Develop and implement global account strategies for our strategic accounts within the Pharma, Biotech, and Cell & Gene industry.
• “Face to the customer” - centrally managing the customer relationship and interface, including customer satisfaction, strategic and global spanning topics such as steering, escalation, and contract management.
• Create value solutions and quantify value for our key customers; work with Product Management to further develop our product portfolio.
• Provide management support and management consulting to customers for global MES programs.
• Report to executive management regarding corporate and business objectives for assigned key accounts.
• Advance our Strategic Account Management methodology.
• Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders, and collaborate with internal/external resources.
• Forecast and track key account metrics.

Qualifications

• Strong track record of sales in the MES space.
• 5-10 years of sales experience.
• Excellent verbal and written communication skills; ability to communicate precisely and effectively from Department to C-Level.
• Strong decision influencer and negotiation skills.
• Ability to collaborate in a team environment and drive results within a matrix organization; ideally experience working as part of a global team.
• Ability to align short-term objectives with overall strategic goals.
• Superior ability to remain composed and organized in a high-paced work environment.
• Self-motivated, energetic, and enthusiastic personality.
• Experience in defining and delivering IT projects in the regulated industry.
• Willingness to travel to both customer sites and our corporate office locations.
• Experience with CRM software and MS Office.
• IPMA / PMP certification is a plus.

Benefits

• You will work in a modern work environment with an open culture towards improvements and new ideas.
• You are part of a global operating company with a wide customer base and a growing business.
• You profit from international cooperation within a group-expert network to implement corporate-wide concepts.
• You will work in a team that focuses on customer requirements.
• You will receive an attractive compensation package including health, dental, vision insurance, and a retirement plan.

Company Description

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first-in-class Werum PAS-X software offering allows our customers to control and record the making of life-saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.