[Hiring] Strategic Account Manager @HMH

Role Description

The Strategic Account Manager is responsible for managing and growing existing NWEA customers by building long-term relationships with schools and districts. As the primary account owner, this role focuses on customer retention, satisfaction, and revenue growth by expanding the use of NWEA products and services to support student outcomes.

Working as part of the regional team, the Strategic Account Manager collaborates closely with Account Executives and Partner Success Managers, who are responsible for acquiring new partners. This role requires responsiveness, active listening, and strategic engagement to enhance customer loyalty and maximize the value of NWEA solutions.

Responsibilities:

• Be the primary account contact for a portfolio of existing customers.
• Ensure customer loyalty and satisfaction for retention through proactive outreach.
• Establish customer communication strategy to uncover needs and resolve issues.
• Achieve renewal and expansion targets as defined by the regional objectives.
• Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
• Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
• Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
• Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
• Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
• Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services.
• Keep data accurate, up to date and comprehensive.
• Use Salesforce for customer and pipeline reports and to drive activity.
• Present price and terms in accordance with standard procedures and/or contractual requirements.
• Accurately process and schedule partner transactions including quotes and orders.
• Travel as needed for internal and external meetings and events, up to 60%.

Qualifications

• Bachelor’s degree in Education, Business or related field or an equivalent combination of education and experience.
• 3+ years of Account Management experience (preferred) with proven track record of success and attainment of goal.
• Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
• Experience in a quota-carrying role is highly preferred.
• Excellent relationship building skills, with a desire to create a positive experience.
• Experience with NWEA products, services, and implementation preferred.
• Working knowledge of Salesforce.
• Understanding of K-12 education industry and assessment methods desired.

Requirements

• Salary: $90,000 - $95,000 + sales incentives.
• Application Deadline: The application window for this position is anticipated to close on August 10, 2026.

Company Description

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries.