[Hiring] Strategic Account Executive @Arkansas Blue Cross Blue Shield

Role Description

The Strategic Account Executive (SAE) serves as the executive liaison to national clients by acting as a strategic relationship leader. Emphasis will be placed on business growth and retention, in addition to providing oversight of service and delivery to clients. The executive will also provide market and industry insight in regard to healthcare policy, benefit trends, and market dynamics in addition to counsel on emerging healthcare trends, cost containment strategies, and employee engagement.

Qualifications

• Bachelor's degree in Business, Management, or related field. In lieu of degree, five (5) years' relevant experience will be considered.
• State Insurance (Arkansas Life and Disability Insurance) License within three (3) months of hire.
• Professional designations from AHIP such as Professional - Academy of Healthcare Management (PAHM), Fellow - Academy of Healthcare Management (FAHM), Certified Health Consultant (CHC), or Certified Life Underwriter (CLU).
• Minimum 10 years' experience in consulting, sales or account management in the national account market.

Requirements

• Serve as the executive liaison to national clients, establish and nurture relationships with senior-level decision makers (VP level up to C-suite).
• Develop multi-year strategic account plans tailored to each client’s evolving needs and industry trends.
• Lead high-level client meetings to review performance, discuss strategic opportunities, and introduce innovative healthcare initiatives.
• Responsible for contract renewal and upsell/cross-selling opportunities.
• Partner with product team to introduce new offerings and enhance client value.
• Lead renewal negotiations with consultative and data-driven approach.
• Ensure superior client experience by guiding internal teams (account manager, clinical and operational) on the execution of service commitments.
• Advocate for the client internally while ensuring operational compliance and risk mitigation.
• Monitor delivery metrics, resolve complex service issues, and identify opportunities for process improvement.
• Stay current on healthcare policy, benefit trends, and market dynamics affecting large and jumbo employers.
• Provide strategic counsel to clients on emerging healthcare trends, cost containment strategies, and employee engagement.

Company Description