[Hiring] Sr. Client Services Executive I @Navitus Health Solutions

Role Description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team! National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.

Success in this role requires a strong commitment to standards, maintaining consistency and rigor in execution. The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve. This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.

The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger, more complex clients, preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for:

• Co-development of long-term account strategy for assigned Clients.
• Identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan.
• Client retention and achieving corporate strategic goals relative to client base and overall customer satisfaction.
• Solving customer issues relative to contracts, reporting, and interface with the Clinical Account Executive for clinical issues.
• Communicating across multiple organization levels and leading projects.

Is this you? Find out more below!

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales and client service, and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation, and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Ability to manage coordinator level resources.
• Valid State Driver’s License and current Automobile Insurance Policy.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Requirements

• Support/back up the CSE, Senior CSC, and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present those results to assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service, and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!

Company Description

Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Pay Range: USD $85,064.00 - USD $104,373.00 /Yr.